Help
Support
We're a small team and we read every message. The fastest way to get help is to email or call your local centre.
Email
novacitycentre@gmail.com
Best for booking changes, refunds, and account questions
Rotherham
01709 801261
During opening hours
Barnsley
01226 102 059
During opening hours
Find us
Rotherham · Barnsley
Directions on Google Maps
Common questions
How do I cancel a booking?+
Open the Booked tab, tap the session, then Cancel. The value is returned as account credit and applied automatically to your next booking.
Why can't I book? It says waiver required+
Every person training needs a signed liability waiver. Open Profile → tap the family member → Sign waiver. It takes about a minute.
Can my child sign in on their own device?+
No. Children sit under a parent's account. Notifications and bookings are managed by the parent. This is for safeguarding.
Push notifications aren't arriving+
Open iOS Settings → NovaCity → Notifications and make sure they're allowed. Then open the app once while signed in to register your device.
I want to delete my account+
You can do that yourself. You → Delete account. We anonymise your data immediately and retain only what we're legally required to.
Feedback
Found a bug or got an idea for the app? Email novacitycentre@gmail.com with the subject "App feedback". Tell us what you were doing and what went wrong. Screenshots help.